The department is divided into three divisions: Patrol, Communications, and Access Control. All three of these divisions work together, striving to provide the best and most professional service possible to every member of our community. 

The diagram below shows the basic hierarchy of the Emergency Services department:

The Patrol Division

The Patrol Division is the driving force behind CPES operations. Much more than the typical contracted security company, our agency is operated in-house by the Castle Pines Homes Association and is structured and operated in many of the same ways as a city police department. Our patrol officers work night and day to provide a safe, secure, world-class community for people to live and work in. CPES is able to respond to any call for service anywhere in the Village. Some of the services provided by the CPES Patrol Division include:

• Patrolling all areas of Castle Pines Village to deter, detect and eliminate mischievous and/or criminal activity
• Enforcing the Title 42 of the Colorado Revised Statutes (Uniform Traffic Code), as adopted by the Castle Pines Homes Association
• Responding to all medical emergencies that occur within the Village
• Responding to all alarms that occur within the Village, including fire, medical, panic, burglary and administrative alarms such as power failure alerts and low-temperature alerts.
• Assisting homeowners with a variety of different situations including lockouts, vehicle jump-starts, animal control issues, freeing stuck or disabled vehicles, and many other situations.

While Castle Pines Emergency Services is not a POST-certified police agency, CPES Patrol Officers do carry firearms, ASP batons, Oleoresin Capsicum Spray (pepper spray, or “OC”), handcuffs, and a variety of other tools necessary to help them perform their job effectively. All Officers are thoroughly trained in the use of these tools and equipment, and are required to successfully pass the same training courses that a police officer must complete before they are authorized by the department to carry or use them on duty. Many have prior law enforcement experience, are post certified, have military and/or security experience. Additionally, several full-time Patrol Officers are certified as instructors in the areas of Pressure Point Control Tactics (PPCT), Chemical Agents (OC Spray), Law Enforcement Firearms Training, and CPR/AED/Basic First Aid.

Moreover, all full-time CPES Patrol Officers are required to become state-certified Emergency Medical Technicians if they are not already certified at the time of hiring. This, combined with a response time that is generally two to three times faster than other local medical response or law enforcement agencies, gives CPES the ability to provide potentially life-saving services to the community during a critical incident. The Patrol Division has been involved in several cases in the past where lives have been saved by our Patrol Officers, thanks to the services provided.

Communications

If the Patrol Division is the driving force behind CPES operations, then the Communications staff is certainly the heart. Our communications center is state of the art, and is quite literally the nerve center for the entire department. All calls for service, gate clearances, general questions, and after-hours gate access are routed through the dispatcher on duty in the communications center.

Responsibilities of our dispatchers include:

• Entering guest clearances and homeowner information into Police Files, our access control database
• Monitoring the alarm systems for every home in Castle Pines Village, and initiating a response from the Patrol Division when alarms are received
• Dealing directly with Denver Metro’s Metcom Center and the Douglas County Sheriff’s Office Dispatch Center to initiate and direct further medical and/or law enforcement response when needed
• Fielding complaints, questions, or calls for service from homeowners, guests, or persons working inside the Village
• Issuing transponders and access cards for Village residents
• Issuing vehicle passes for contractors, construction workers, housekeepers, and other personnel employed by homeowners
• Monitoring the surveillance systems in place at all gated entry points using our state-of-the-art CCTV screens

Our dispatchers answer calls from homeowners requesting gate clearance, medical help due to an emergency, all types of alarms and all other calls for assistance