Castle Pines Village is a gated community. You must clear your guests through QuickPass or call Emergency Services Dispatch at 303-688-6447 for all guests and/or service personnel prior to their arrival. Calling in advance allows them prompt access to your home. Access may be denied if you fail to clear your guest(s) in advance and the gate officer is unable to contact you upon the guest's arrival at the gate. The adherence to this system is very important to maintain the security and safety of the Village.
Residents are encouraged to use the QuickPass website for guest clearance and to obtain access codes for their guest(s). An Access Code is a 4-digit number that can be obtained by logging on to the QuickPass website or by calling ES Dispatch at 303-688-6447. The QuickPass Access Control system allows residents to quickly and easily add guests and service providers that will be visiting their home, obtain Access Codes for visitors to enter through a gate after hours, and to update resident contact information - all from the convenience of your home computer. Residents will still have the capability of calling ES for guest access; however using utilizing the QuickPass website will eliminate waiting during peak periods when calling Dispatch.
POLICY REGARDING DELIVERIES, CONTRACTORS, MOVING VANS & OVERSIZE VEHICLES
All contractors, service providers, moving vans and oversize delivery vehicles are
only allowed in the Village between the hours of 7:00am - 6:00pm MONDAY through
SATURDAY. Such services are prohibited on the following national holidays: New
Years Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving and
Christmas. Exceptions may be made for delivery of interior household items or interior
work before the hour of 7:00am and after 6:00pm Monday through Saturday and on
Sunday which does not create exterior noise or disruption upon approval of Emergency
Services. Such services are prohibited on the recognized national holidays listed above.
Exceptions will be made in cases of emergency repairs (i.e. water leaks, electrical
problems, loss of phone service, etc.) upon approval of Emergency Services. View Policy HERE.
UPDATE YOUR QUICKPASS INFORMATION
OPTIONS AVAILABE FOR GATE CLEARANCE:
* Clearance for a one-time visit per guest - access code can be obtained on the QuickPass website
or by calling ES Dispatch. Access Codes are required for entrance through a non-staffed gate or
* Clearance for a "temporary" guest to enter the gates throughout the day - access code can be
obtained on the QuickPass website or by calling ES Dispatch.
* Clearance for an extended stay guest or for a event/party for multiple guests - an access code can
only be obtained by calling the ES office at 303-688-6447.
* Clearance for a service provider or contractor for the duration of service only - access code can only
obtained by calling the ES office at 303-688-6447.
* Permanent clearance for family and friends - can be done through the QuickPass website or by
calling ES Dispatch - they must arrive through a staffed gate.
NOT CLEARING GUESTS IN ADVANCE WILL CREATE LONG LINES AND DELAYS AT THE GATES FOR BOTH GUESTS AND VISITORS
ES recommends clearing your visitors through QuickPass at least 30 minutes in advance of their arrival or as soon as you know when they are coming, even several days in advance. Please make sure your guests know your full name and address - this will enable the gate officer to quickly identify and locate your guest clearance permissions, and get your guests through the gates faster.
TRANSPONDER & FITNESS CENTER ACCESS CARD SALES
Located at the Emergency Service window inside of the CPHA building
Monday—Friday: 12 pm to 5 pm
1st Saturday of the Month: 12 pm to 4 pm
$40 EACH—CASH OR CHECK ONLY.
Make Checks payable to the "Castle Pines Homes Association".
Each vehicle must be brought to ES for registration. ES personnel will install the new transponder(s) on your vehicle(s) and test that they are working properly. You will also be required to update your personal information that is on file. Residents may purchase new transponders for their immediate family members; such as children and parents. Transponders will not be available for guests, maids, landscapers, etc. Homeowners can opt not to purchase a new transponder for their vehicle. Resident vehicles can still be identified by the resident sticker on the driver's side of the windshield. they are available free of charge from ES; however, vehicles with a resident sticker only and no access transponder must enter the community through a staffed gate and in the visitor lane.
FITNESS CENTER ACCESS CARDS
Access cards must be purchased to use the Fitness Center ($5.00 each). To have access to the Fitness Center a liability waiver form must also be completed.
BATTERIES FOR YOUR TRANSPONDER
If your transponder is not responding when entering or exiting the gate please come to the Emergency Services window inside the CPHA building, Monday through Friday from 12 pm to 5pm, and we will replace your transponder’s battery for free. Please do not attempt to replace the battery yourself as this may damage the transponder.
Access Control Supervisor:
Ken Graham is our new Access Control Supervisor. He is responsible for the gate officers, gate maintenance and all issues related to access control. If you have any questions or need additional information contact Ken at 303-952-0925 or by email at email@example.com
Frequently Asked Questions about Access Codes and Gate Access
I live right inside Gate 5. How do I get a pizza delivered to my house without sending the delivery guy all the way to Gate One?
For a food delivery to your home, call dispatch and a Access Code can be provided to you within minutes and activated at the time of your call. Then simply call the restaurant and provide the address for delivery along with the 5-digit Access Code for the delivery driver; make sure to let them know to press the #(pound) key, enter the 5-digit code, and then press the *(star) key on the key pad located in the Visitor lane.
My Housekeeper (or Nanny or Babysitter) comes to my house several times a week and we live right inside Gate 2 where should he/she enter?
All visitors including service providers must either enter through a staffed gate, for homes on the south side of Happy Canyon this would be Gate 4. If this individual comes frequently please take a moment to update your permanent guest list with ES to include this person so that they are in our system and can get quick entry from the gate officer at Gate 4. To update your standing guest list call ES at 303-688-6447. You can also call ES to get an Access Code that can be used to enter the gates over a specific duration of time. Transponders are not sold to non-residents.
I am having a party. Can I get one Access Code for all of my guests to use?
Absolutely! And it only takes a few minutes by phone. We recommend that you call the ES Administrator Emily Ostby several days or weeks in advance of your event. Consider putting the Access Code on your party invitation with instructions on how to enter the code at the gate. This Access Code will only be good on the day of your event and will expire at midnight. Emily can be reached at 303-952-0924, Monday – Friday 7am – 3pm or by email to firstname.lastname@example.org
My house is hard to find from Gate One (North) and Gate four (South). Will the gate officer provide directions to my home?
Yes! Our QuickPass Access Control system will allow the gate officers to print out a turn-by-turn set of directions for your guests.